RPA: 5 processes you can automate this year

And the best part: you don’t need to change everything at once. Start small, measure results, and scale strategically.

Below is a practical list of 5 processes you can automate this year, based on real Verzel projects and recent market data.

1. Delivery dispute management (Finance/Logistics)

One of the biggest bottlenecks in logistics operations is the time spent on delivery disputes a process that requires cross-checking data from carriers, internal systems, and spreadsheets.

With RPA, a logistics company reduced its total execution time from 433 hours per month to just 6 hours.

The bot was configured to access multiple portals, retrieve freight information, and automatically fill out dispute forms.

The result was 72x faster execution, a 95% reduction in manual errors, and a significant improvement in financial control.

Key takeaway: the more structured the data, the easier it is to automate.

2. Billing and bank reconciliation (Finance)

Another common area for automation is financial management, especially for businesses with high transaction volumes.

In a Verzel-led project, bots started identifying received payments, updating spreadsheets, and automatically generating alerts for discrepancies. What once required daily manual attention now runs in the background, with exception notifications handled automatically.

Automation brought efficiency and traceability, significantly reducing reconciliation time and improving cash flow.

3. Chatbot + RPA integration (Customer Service)

In customer service, combining conversational bots with RPA delivers immediate gains. While the chatbot interacts with users, the RPA bot handles backstage tasks (checking data, creating tickets, or updating records).

In a financial services operation automated by Verzel, the integration between the chatbot and back-office systems reduced average response time by 40%. Beyond agility, the project improved governance and traceability, with automatic logs for each interaction.

Key takeaway: automation isn’t just about speed, it’s about consistency and accuracy in every interaction.

4. Management reports (Backoffice & Operations)

Gathering data from multiple systems and generating consolidated reports is one of the most repetitive and automation-ready — tasks.

An international logistics company reduced report delivery time from 24 hours to less than 1 hour. The bot extracted data from multiple sources, consolidated it, and automatically updated the corporate BI system.

The result: a major boost in agility and reliability. Dashboards are now updated in near real time, and the operations team no longer loses entire days on manual tasks.

5. Internal administrative processes

Finally, RPA also proves powerful in administrative routines. Companies with heavy back-office processes (registrations, document generation, form filling) have seen remarkable productivity gains.

In one of Verzel’s implementations, automating these workflows resulted in a 90% reduction in operational time and complete elimination of manual rework, with increased security in handling sensitive data.

And this trend is only growing: according to Gartner, by 2026 more than 70% of mid and large companies will have adopted intelligent automation to boost efficiency and reduce costs.

The First step: choosing the right process

Not everything should be automated but almost anything can be.

The secret is to start with processes that have high volume, clear rules, and direct business impact. From there, automation pays for itself: every hour saved turns into productivity and cost reduction. When RPA handles operations, your team can focus on strategy.

At Verzel, we’ve seen companies cut operational time by up to 90% with simple bots delivered in just weeks and with immediate ROI. The future of efficiency isn’t about doing more. It’s about doing better with intelligence, automation, and purpose.